Returns & Exchanges
At KITS, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all items in their original, unworn condition. If your order isn't a perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original state.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and affix it firmly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; we will notify you once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing